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These Terms of Sale apply, without restriction or reservation, to all sales made by Litevale, operated by Thomas Hurel-Ottomani (the “Seller”), to consumers and nonprofessional buyers (the “Customers” or “Customer”) wishing to purchase products offered for sale by the Seller (the “Products”) on litevale.com.
They set out, in particular, the conditions for ordering, payment, delivery, and handling any returns of Products ordered by Customers.
These Terms of Sale may be supplemented by specific terms stated on the website before any transaction with the Customer.
They are available at any time on litevale.com and take precedence over any conflicting document.
The version applicable to the Customer’s purchase is the version in effect on the website on the date the order is placed.
The Products offered for sale on litevale.com are presented on the website with their main characteristics, including specifications, illustrations, and information about dimensions or capacity.
The Customer must review this information before placing an order. The Customer is solely responsible for selecting and purchasing a Product.
The photographs and graphics displayed on the website are not contractually binding and do not give rise to liability on the part of the Seller.
Contractual information is presented in French and is confirmed no later than when the Customer confirms the order.
Product offers are subject to available inventory, as specified when the order is placed.
Business: Litevale, operated by Thomas Hurel-Ottomani
Address: 15 Boulevard des Chênes, 13009 Marseille, France
Email: contact@litevale.com
Phone: +33 7 69 14 80 21
In accordance with the General Data Protection Regulation (GDPR), the Customer may exercise the rights of access, rectification, objection, erasure, and portability concerning all of their personal data at any time by writing to the Seller at the address above.
The Customer’s confirmation of the order constitutes acceptance of these Terms of Sale without restriction or reservation.
The Customer selects the Products they wish to order on litevale.com.
The Customer can review the details of the order and its total price, and correct any errors before confirming acceptance.
The order is recorded when the Customer accepts these Terms of Sale by selecting the designated checkbox and confirms the order.
The sale becomes final only after the Seller emails the Customer confirmation that the order has been accepted and receives payment in full.
The Seller reserves the right to cancel or refuse any order from a Customer with whom there is an existing dispute over payment for a previous order.
The Customer can track the progress of their order on litevale.com in the “Order Tracking” section.
The Seller reserves the right to refuse orders for large quantities of the same Product.
Any request to change an order must be emailed to contact@litevale.com a reasonable time before the scheduled shipping date. If the change cannot be accepted, amounts paid will be refunded as soon as possible, unless the Customer prefers store credit or an exchange.
The Customer may cancel an order at least 24 hours before the scheduled shipping date, without charge, separately from exercising the right of withdrawal or cases of force majeure.
Products are supplied at the prices shown on litevale.com when the order is recorded. Prices are stated in euros and include all taxes.
These prices reflect any discounts offered by the Seller on the website and include processing, shipping, transportation, and delivery charges.
The amount requested from the Customer is the total purchase amount, including all charges.
The price must be paid in full when the order is placed, using a secure payment method. Accepted methods include:
Payment by card is irrevocable, except in the event of fraudulent use of the card.
Ordered Products are delivered within 4 to 7 business days to the address provided by the Customer when placing the order. This includes:
If the ordered Products have not been delivered within 30 days after the estimated delivery date, for a reason other than force majeure or an action or omission attributable to the Customer, the sale may be canceled at the Customer’s written request. Amounts paid will then be refunded within 7 to 14 business days after the contract is canceled.
If a delivered Product does not conform to the order, the Seller agrees to remedy the issue or refund the Customer. The Seller bears the risks associated with transportation.
Ownership of the Products transfers only after the Customer has paid the price in full, regardless of the delivery date.
The risk of loss or damage transfers only when the Customer takes physical possession of the Products. Products therefore travel at the Seller’s risk.
In accordance with applicable legal provisions, the Customer has 30 days from receipt of the Product to exercise their right of withdrawal with the Seller, without giving a reason or paying a penalty, to obtain an exchange or refund.
Returned Products must be complete and in their original condition, including packaging, accessories, instructions, and any other supplied items, and must be accompanied by the purchase invoice. Damaged, soiled, or incomplete Products will not be accepted for return.
The right of withdrawal may be exercised by emailing contact@litevale.com.
When the right of withdrawal is exercised, only the price of the purchased Product or Products and the original delivery charges are refunded. Return shipping costs remain the Customer’s responsibility.
The refund will be issued within 14 days after notification of the decision to withdraw.
Products sold on litevale.com comply with applicable regulations and are suitable for nonprofessional use.
The Products automatically benefit from the following statutory warranties, at no additional cost:
Under the statutory warranty of conformity, the Customer has two years from delivery of the Product to bring a claim against the Seller.
The Seller will refund or replace Products found to be nonconforming or defective within a maximum of 14 days after the defect is established. Refunds will be credited to the Customer’s bank account.
The Seller cannot be held liable for improper use, negligence, lack of maintenance, normal wear and tear, accidents, or force majeure.
Personal data collected from the Customer is necessary to process the order and issue invoices. It may be shared with the Seller’s partners responsible for fulfilling and processing orders.
The Customer has rights of access, modification, rectification, objection, portability, and restriction of processing concerning their data. These rights may be exercised by emailing contact@litevale.com.
The content of litevale.com belongs to the Seller and its partners and is protected by French and international intellectual property laws. Any reproduction, in whole or in part, is strictly prohibited.
Neither party may be held liable for failure or delay in performing its obligations resulting from force majeure within the meaning of Article 1218 of the French Civil Code.
These Terms of Sale are governed by French law. In the event of a dispute, only the French-language text is authoritative.
Any dispute that cannot be resolved amicably between the Seller and the Customer will be submitted to the competent courts under the ordinary rules of law.
The Customer may also use agreed mediation through the Consumer Mediation Commission or another alternative dispute resolution procedure.
Mediator: CM2C, 14 rue Saint Jean, 75017 Paris, France
Phone: 01 89 47 00 14
Placing an order on litevale.com constitutes full agreement to and acceptance of these Terms of Sale and an obligation to pay for the Products ordered.
Article L217-4 of the French Consumer Code: The seller must deliver goods that conform to the contract and is liable for any lack of conformity existing at the time of delivery.
Article L217-5: To conform to the contract, the goods must be fit for the purpose ordinarily expected of similar goods and match the description given by the seller.
Article L217-12: Claims arising from a lack of conformity are subject to a two-year limitation period from delivery of the goods.
Article 1641 of the French Civil Code: The seller is liable under the warranty for hidden defects in the item sold that make it unfit for its intended use.
Article 1648: Claims arising from defects that justify rescission of the sale must be brought within two years after discovery of the defect.
Complete and return this form only if you wish to withdraw from an order placed on litevale.com.
To: Litevale, by email at contact@litevale.com
Order date: ______________________________
Order number: ____________________________
Customer name: ___________________________
Customer address: ________________________
Customer signature (only if this notice is submitted on paper)